The story behind every door

By Vern McClelland

December 1, 2016 12:00 AM

I spent 13 years as the chief executive officer of a regional home care program and quickly came to understand every client had a unique story to tell.
As our care planning systems evolved, we developed or borrowed methodology from wherever it could make a difference to the quality of our service and, of course, cost effectiveness.
There was never enough money to meet all the needs.
Daily choices had to be made on who received services and at what level.
It was extremely important to gather as much pertinent information as we could and, as early in the care process as possible, to determine goals and pathway that all stakeholders would support.
I remember distinctly one child with several disabling conditions who was being supported by 27—yes, you read that right, 27—different individuals or agencies.
Before we would get involved I called for a care conference with all in attendance.
Many in the room hadn’t talked to the others, in fact didn’t even know they were involved.
No wonder parents of children requiring substantial support pull their hair out!
Eventually our assessment methodology, created and pioneered right here in the midwest by some very talented nurses, physicians, and allied health professionals, was adopted by numerous other agencies across Canada.
As home care became more important to the national health system, it garnered increased attention of governments and universities.
New assessment systems, scientifically proven by comparing thousands of client outcomes, evolved linking research from health care teams and academics in a number of countries.
It all came back to doing what made sense for the individual in a timely way.
From time to time we see real estate companies advertising their services with the main marketing message outlining how sellers can save money simply by using them.
The commission rates they use to base their comparisons reflect what is normal in larger centres like Edmonton and Saskatoon, not the Lloydminster region, where cost of service is typically lower.
I wish them well.
We have seen several discount service agencies come and go in the midwest.
The flame usually burns out once the Realtors involved realize just how hard it is to do a good job without spending the appropriate amount of time that each and every client deserves in a transaction.
Time and knowledge is all a Realtor has to offer.
Personally, I see myself as a transition specialist, not a salesperson.
I work with people to help them achieve their goals.
Sometimes it costs them money; other times it doesn’t.
But our clients know Mike and I will be there to help them along the path no matter what challenges they face.
That’s probably why more than half our team practice is spent assisting families through a stressful period in their lives, whether it be relationship breakdown, job loss, or death.
Now, I’m Scottish by heritage and would be the first to say I like to save money where I can, but using the services of a discount dentist, doctor, lawyer, or any other professional doesn’t appeal to me.
The results I expect and the work I want them to do on my behalf is too important.
Just saying.
Vern McClelland is an associate broker with RE/MAX of Lloydminster. He can be reached at (780) 808-2700, through www.vernmcclelland.com or by following the Midwest Group Lloydminster on Facebook.

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